On the final day of your rental period (your 'return by' date) or before, please pop the item(s) back into the resealable mail bag, make sure it’s secured and attach the pre-paid DPD or Royal Mail label. Then drop the parcel into your nearest DPD drop-off point or Post Office. Your order confirmation email will confirm your return date to avoid any confusion! There is no set-time, just make sure you meet the store's opening hours.
Condition of Returns
We ask you to take care of the items as you would your own, however we understand that accidents can happen so we will not charge you for damage and stains.
Please do not attempt to wash your rental items, especially if the garment becomes stained or damaged. It’s always best left in the capable hands of our professional dry cleaners.
If the item has become slightly creased in transit, please avoid ironing where possible. We suggest you steam the item on a low heat. If you don’t have a steamer, an iron with holes can also double as a steamer, just hold the iron a short distance from the clothes and use the steam option - it really does work! Otherwise, try hanging the item in the bathroom whilst you’re having a hot shower.
We reserve the right to charge up to £25 a day for late returns. Please be assured that when you return an item it will be scanned immediately at drop-off, so you will never be held responsible for any delays or postage issues.
Rentals that are never returned
In the unlikely event that you lose your rental (or if it's simply never returned to us) we reserve the right to charge you the current value of the item, which will typically be its current 'nearly-new' price - discounted from RRP. Please contact us as soon as possible after loss.