You will be entitled to a refund on any unworn item that is returned on or before the final day of your rental period, in the same condition in which it was received, with the swing tag and ribbon still attached.
If you wish to return a garment unworn please do so as above, on or before the last day of your rental period. If you rented multiple garments, please return them all together - both worn and unworn.
Once your return is received and inspected, we will send you an email to notify you, and a refund will be applied to your original payment method. If you haven’t received notification from us within 5 days of returning the item to us, please contact us.
We reserve the right to refuse customers if we notice any suspicious activity such as a pattern of frequent returns, or multiple orders or returns in a short period of time. We will refuse customers if we believe they are using the site for a commercial purpose and subsequently returning items unworn.
Refunds for Defective Items
We will offer a full refund for any items that arrive defective or damaged. Please contact us within 24-hours of receipt and wait to hear from us before returning the item. Once we have received the item we will notify you to confirm the refund has been processed.
Please note, full quality control is done on all items before they are sent to customers.
You can cancel your rental up to 3 working days before your delivery date to receive a full refund. If it’s less than 3 days before, we may have already processed your rental and it may be on its way out to you. In which case you will need to return the item to us before we can refund you.