Rental Returns and Refund Policy

Rental Returns

Returns Process

On the final day of your rental period (your 'return by' date) or before, please pop the item(s) back into the resealable mail bag, make sure it’s secured and attach the pre-paid DPD or Royal Mail label. Then drop the parcel into your nearest DPD drop-off point or Post Office. Your order confirmation email will confirm your return date to avoid any confusion! There is no set-time, just make sure you meet the store's opening hours.

Condition of Returns

We ask you to take care of the items as you would your own, however we understand that accidents can happen so we will not charge you for damage and stains.

Please do not attempt to wash your rental items, especially if the garment becomes stained or damaged. It’s always best left in the capable hands of our professional dry cleaners. 

If the item has become slightly creased in transit, please avoid ironing where possible. We suggest you steam the item on a low heat. If you don’t have a steamer, an iron with holes can also double as a steamer, just hold the iron a short distance from the clothes and use the steam option - it really does work! Otherwise, try hanging the item in the bathroom whilst you’re having a hot shower. 

Late Returns

We reserve the right to charge up to £25 a day for late returns. Please be assured that when you return an item it will be scanned immediately at drop-off, so you will never be held responsible for any delays or postage issues. 

Rentals that are never returned

In the unlikely event that you lose your rental (or if it's simply never returned to us) we reserve the right to charge you the current value of the item, which will typically be its current 'nearly-new' price - discounted from RRP. Please contact us as soon as possible after loss.

Refund Policy

Refund Policy

You will be entitled to a refund on any unworn item that is returned on or before the final day of your rental period, in the same condition in which it was received, with the swing tag and ribbon still attached.

Refund Process

If you wish to return a garment unworn please do so as above, on or before the last day of your rental period. If you rented multiple garments, please return them all together - both worn and unworn. 

Once your return is received and inspected, we will send you an email to notify you, and a refund will be applied to your original payment method. If you haven’t received notification from us within 5 days of returning the item to us, please contact us.

We reserve the right to refuse customers if we notice any suspicious activity such as a pattern of frequent returns, or multiple orders or returns in a short period of time. We will refuse customers if we believe they are using the site for a commercial purpose and subsequently returning items unworn.

Refunds for Defective Items

We will offer a full refund for any items that arrive defective or damaged. Please contact us within 24-hours of receipt and wait to hear from us before returning the item. Once we have received the item we will notify you to confirm the refund has been processed.

Please note, full quality control is done on all items before they are sent to customers. 

Cancellation Policy

You can cancel your rental up to 3 working days before your delivery date to receive a full refund. If it’s less than 3 days before, we may have already processed your rental and it may be on its way out to you. In which case you will need to return the item to us before we can refund you.

New and Good as New Returns

On all purchases, you have 14 days from the delivery date to return the item to us for a refund. You can do this by placing the item into the enclosed mail bag, and attaching the pre-paid DPD or Royal Mail label. Then dropping the parcel into your nearest DPD drop off point or Post Office. To be eligible for a refund the item must be returned in its original condition, with the swing tag and ribbon on.